BASEL MOHAMED OSAMN ELHAG

Executive Administrator

Coordinated appointments and meetings to optimize management schedules. Drafted and formatted reports and correspondence for internal and external communications. Organized and maintained comprehensive filing systems to streamline operations. Assisted management in daily administrative tasks to improve efficiency. Facilitated communication between departments to enhance collaboration. Installed, configured, and maintained computers, laptops, printers, and other peripheral devices, software applications, and networks. Diagnosed and resolved hardware, software, and connectivity issues, including Wi-Fi, printer connections, email setup, and login/authentication challenges. Provided technical assistance to end-users for hardware, software, and network-related concerns. Managed and maintained the agency's IT infrastructure, ensuring continuous and secure connectivity across networks, servers, and VPNs. Documented IT processes and conducted training sessions to enhance team members' technical proficiency and reduce recurring issues.

• Coordinated appointments and meetings to optimize management schedules.
• Drafted and formatted reports and correspondence for internal and external communications.
• Organized and maintained comprehensive filing systems to streamline operations.
• Assisted management in daily administrative tasks to improve efficiency.
• Facilitated communication between departments to enhance collaboration.

Coordinated appointments and meetings to support daily operations. Prepared comprehensive reports and correspondence for management review. Systematically maintained and organized files for easy access. Supported management in various administrative tasks to improve workflow. Acted as the first point of contact for IT support requests via phone, email, or support tickets. Responded promptly to support tickets, prioritizing issues based on urgency and impact. Assisted end-users with the installation, configuration, and utilization of various software and hardware. Monitored health and performance of IT systems, servers, and networks to ensure optimal operation. Managed user access by creating and administering accounts, passwords, and permissions. Supported and maintained critical organizational software systems including email and file-sharing. Diagnosed and resolved hardware, software, network, and system issues for end-users. Delivered quick and effective solutions to minimize any system downtime. Installed, configured, and updated software applications and patches on workstations and servers. Ensured all software remained up to date to mitigate security vulnerabilities. Maintained an inventory of software licenses and renewals, ensuring compliance. Documented incidents, resolutions, and troubleshooting steps for future reference.

• Coordinated appointments and meetings to support daily operations.
• Prepared comprehensive reports and correspondence for management review.
• Systematically maintained and organized files for easy access.
• Supported management in various administrative tasks to improve workflow.
• Acted as the first point of contact for IT support requests via phone, email, or support tickets.

Coordinated appointments and meetings to optimize operations. Drafted reports and correspondence to facilitate communication. Maintained and organized files for efficient information retrieval. Assisted management in daily administrative tasks to enhance productivity. Facilitated interdepartmental communication to support project collaboration. Managed and maintained the company's IT infrastructure, focusing on servers, networks, and hardware. Installed, configured, and troubleshot hardware and software components to ensure functionality. Conducted installations and configurations of operating systems, applications, and software updates. Created, modified, and deleted user accounts as required to maintain security. Oversaw the functionality of network components, including routers, switches, and firewalls. Optimized operating system performance to ensure compatibility with critical applications. Onboarded new employees by creating user accounts and assigning appropriate permissions. Maintained robust network infrastructure to ensure reliable connectivity. Updated hardware and software consistently to prevent obsolescence.

• Coordinated appointments and meetings to optimize operations.
• Drafted reports and correspondence to facilitate communication.
• Maintained and organized files for efficient information retrieval.
• Assisted management in daily administrative tasks to enhance productivity.
• Facilitated interdepartmental communication to support project collaboration.

Coordinated appointments and meetings to support organizational effectiveness. Prepared reports and correspondence to assist management. Maintained and organized files to ensure easy access and retrieval. Supported management in daily tasks to improve efficiency. Provided first-level technical support for desktops, laptops, printers, and other IT equipment. Troubleshot and resolved hardware, software, and basic network issues encountered by users. Installed, configured, and managed networks, routers, switches, firewalls, operating systems, and applications as needed. Assisted in user account management, including password resets and access permissions. Logged and tracked support requests in the ticketing system to ensure follow-up. Supported IT inventory management and maintained comprehensive documentation. Conducted backups and recovery of database systems as required. Ensured project completion on time and within budget constraints. Developed and maintained IT documentation, including network configurations and system logs.

• Coordinated appointments and meetings to support organizational effectiveness.
• Prepared reports and correspondence to assist management.
• Maintained and organized files to ensure easy access and retrieval.
• Supported management in daily tasks to improve efficiency.
• Provided first-level technical support for desktops, laptops, printers, and other IT equipment.

Provided first-line technical support to staff and end-users via phone, email, or in person. Troubleshot and resolved hardware, software, and network-related issues, ensuring staff maintained connectivity and access to network resources. Installed, configured, and maintained operating systems, software applications, network hardware (routers, switches, and wireless access points), and other devices effectively. Assisted with user account management, including account setup, password resets, permissions, and secure network access. Regularly monitored system performance to ensure proper functionality of systems, including network components such as servers, switches, and firewalls. Collaborated with the IT team to ensure network uptime and performance met organizational requirements. Generated and analyzed reports to track performance, identify trends, and implement corrective actions to enhance service delivery.

• Provided first-line technical support to staff and end-users via phone, email, or in person.
• Troubleshot and resolved hardware, software, and network-related issues, ensuring staff maintained connectivity and access to network resources.
• Installed, configured, and maintained operating systems, software applications, network hardware (routers, switches, and wireless access points), and other devices effectively.
• Assisted with user account management, including account setup, password resets, permissions, and secure network access.
• Regularly monitored system performance to ensure proper functionality of systems, including network components such as servers, switches, and firewalls.

Coordinated appointments and meetings to support administrative functions. Drafted and prepared reports and correspondence for management. Maintained and organized files for improved operational efficiency. Assisted management in various tasks to promote effective workflows. Facilitated interdepartmental communication for better collaboration. Diagnosed and troubleshot hardware and software issues reported by end-users. Installed, configured, and updated computer systems and applications with security and efficiency in mind. Maintained and administered internal networks to ensure minimal downtime and high availability. Developed and documented technical procedures and policies for IT support operations. Provided training and guidance to end-users to enhance their technical skills and capabilities. Monitored system performance proactively to identify areas for improvement and necessary upgrades. Assisted in managing IT inventory, tracking equipment and software licenses effectively.

• Coordinated appointments and meetings to support administrative functions.
• Drafted and prepared reports and correspondence for management.
• Maintained and organized files for improved operational efficiency.
• Assisted management in various tasks to promote effective workflows.
• Facilitated interdepartmental communication for better collaboration.

Edited and produced various video projects, including cutting, sequencing, and adding effects, sound, and graphics. Collaborated with the creative team to deliver high-quality, engaging visual content on time. Improved video quality and storytelling to enhance audience engagement and brand image.